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InFlight / 2015-2021

Employee Experience

Let employees complete onboarding wherever they were, increasing mobile usage by 90%, reducing completion time by 75%, and lowering dependence on HR support.

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Employee Experience

Value and impact

Employees completing on mobile
90%
Faster onboarding completion
75%
Organizations modernized
U of Arizona, Cox, Vail, Citi

01

Overview

Employee Experience modernized onboarding and self-service workflows for enterprise HR systems including PeopleSoft and other legacy people management platforms.

Using InFlight's UI platform and design system, the project replaced desktop-only, confusing workflows with modern, mobile-responsive experiences that employees could actually complete without documentation.

  • Enterprise UX
  • HR
  • InFlight

Challenge

Legacy people management systems like PeopleSoft had no mobile experience and workflows so confusing that most employees could not complete basic tasks, onboarding, benefits enrollment, self-service updates, without extensive documentation or support.

The desktop-only interfaces created bottlenecks in onboarding and ongoing HR processes, frustrating both employees and HR teams.

Approach

Applied InFlight's design system to create a consistent, mobile-first experience layer on top of legacy HR platforms.

Focused on workflows employees could complete without documentation. The measure of success was a task finished on the first attempt, without help.

04

Solution

Built an employee portal covering onboarding, benefits enrollment, and self-service tools with a mobile-first responsive design.

The InFlight design system provided consistent components and patterns across all implementations. Workflows were redesigned to be self-explanatory, eliminating the need for documentation. The mobile experience gave employees the flexibility to complete HR tasks from any device.

05

Impact

New employees could complete onboarding from any device without separate documentation, reducing completion time by 75% and increasing mobile usage by 90%.

Customer HR teams gained a clearer self-service workflow and fewer reasons for employees to request help. For clients including the University of Arizona, Cox Automotive, Vail Resorts, and Citibank, the modernization made a high-volume people process faster to complete and easier to support.

06

Key learnings

When legacy workflows are so confusing that users need documentation to complete basic tasks, the problem isn't documentation.

It is the workflow. Redesigning for clarity and self-evidence is more effective than adding help text. Mobile-first design mattered most because people expect to handle HR tasks on their own time, from their own devices.

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