Loading project case study
All work

InFlight / 2015-2021

Candidate Experience / InFlight Aura

Made legacy enterprise job applications usable on any device, cutting candidate effort by 50% and helping customers increase completed applications by 194%.

Read the case study
Candidate Experience / InFlight Aura

Value and impact

Less candidate effort
50%
More completed applications
194%
Enterprise employers served
Cox, IBM, Hyatt, Vail, Citi

01

Overview

Candidate Experience / InFlight Aura modernized the application experience for enterprise recruiting workflows across PeopleSoft, Workday, and other applicant tracking systems.

Using InFlight's design system and UI platform, the project transformed unusable native experiences into modern, mobile-responsive applications, achieving a 194% increase in conversion rates for Fortune 500 companies.

  • Enterprise UX
  • Recruiting
  • InFlight

Challenge

Native applicant tracking system experiences, particularly PeopleSoft, were unusable.

No mobile experience existed, forcing candidates to complete lengthy, confusing application processes on desktop only. The complexity and poor usability resulted in high drop-off rates, costing employers qualified candidates. Multiple ATS platforms (PeopleSoft, Workday, and others) each had different underlying systems, but candidates expected a consistent, modern experience regardless of what powered it.

Approach

Used the InFlight design system to create reusable components and design patterns that provided a consistent experience regardless of which ATS was used behind the scenes.

Used data analytics, tracking, usability testing, and screen recordings to identify friction points and optimize every step of the application flow. Applied progressive disclosure to break complex application processes into manageable steps.

04

Solution

Built a modern, mobile-responsive application layer on top of legacy ATS platforms, presenting a unified experience regardless of the underlying system.

The InFlight design system ensured visual and interaction consistency across all implementations. Progressive disclosure guided candidates through multi-step applications without overwhelming them. Mobile optimization enabled candidates to apply from any device, a capability the legacy systems completely lacked.

05

Impact

Candidates could complete accessible applications on any device in half the time, reducing friction at a consequential moment in their job search.

Employers including Cox, IBM, Hyatt, Vail Resorts, and Citibank saw conversion increase by 194%, giving recruiting teams more completed applications from the traffic they already had. For InFlight, the measurable funnel improvement proved that modernizing legacy workflows could create direct customer value and became a repeatable enterprise offering.

06

Key learnings

Candidates don't care what ATS their employer uses.

They just want a smooth application process. Presenting a unified UI regardless of the backend is a powerful pattern for multi-platform products. Data-driven iteration (analytics, screen recordings, usability testing) was essential for achieving the conversion improvements. The InFlight design system's reusable components made it possible to deliver consistent quality across diverse enterprise implementations.

PreviousDynamic Content & Personalization View all projects